Barriers and outcomes of therapeutic communication between nurses and patients in Africa: a scoping review.

Journal: BMC nursing

Volume: 23

Issue: 1

Year of Publication: 

Affiliated Institutions:  Department of Adult Health, School of Nursing and Midwifery, University of Cape Coast, Cape Coast, Ghana. Department of Mental Health, School of Nursing and Midwifery, University of Cape Coast, Cape Coast, Ghana. Department of Maternal and Child Health, School of Nursing and Midwifery, University of Cape Coast, Cape Coast, Ghana. Department of Adult Health, School of Nursing and Midwifery, University of Cape Coast, Cape Coast, Ghana. rita.opoku-danso@ucc.edu.gh. Department of Health, Physical Education and Recreation, University of Cape Coast, Cape Coast, Ghana.

Abstract summary 

Therapeutic communication (TC) promotes effective patient care, emotional wellbeing, and improves patient outcomes. The purpose of this review was to synthesise evidence on barriers and outcomes of TC between nurses and patients in Africa and to inform future studies and systematic reviews.Search for the records was done in four major databases including PubMed, Science Direct, PubMed CENTRAL, and JSTOR. Additional searches were done in Google Scholar and Google. Results and findings from published studies and grey literature were included. A total of 16 articles met the eligibility criteria and were included in the review. This scoping review followed the guidelines by Askey and O'Malley.Barriers associated with TC were grouped under five main themes: sociodemographic factors, patient-related factors, nurse-related factors, environmental and health service-related. Age, and religious beliefs were the main sociodemographic factors that hindered TC while stress and inadequate knowledge and skills were identified among the nurse-related barriers to TC. Extreme weather conditions and mosquito infestation were environmental factors while lack of access to TC educational programmes on TC was a health service-related factor that interfered with TC. Both positive and negative outcomes of TC were also identified.Continuous professional development on TC is necessary to improve nurses' attitudes and update their skills to enable them to render culturally competent nursing care to patients.

Authors & Co-authors:  Abraham Susanna Aba SA Nsatimba Frederick F Agyare Dorcas Frempomaa DF Agyeiwaa Joyce J Opoku-Danso Rita R Ninnoni Jerry Paul JP Doe Patience Fakornam PF Kuffour Benjamin Osei BO Anumel Benjamin Kofi BK Berchie Gifty Osei GO Boso Christian Makafui CM Druye Andrews Agyei AA Okantey Christiana C Owusu Gifty G Obeng Paul P Amoadu Mustapha M Commey Isaac Tetteh IT

Study Outcome 

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Statistics
Citations :  Ratna Sari D, Kartikasari D, Herya Ulfah N. Impact of effective communication on the quality of excellent service and patient satisfaction in the outpatient department. KnE Life Sci. 2021;2021(ISMoPHS 2020):232–244.
Authors :  17
Identifiers
Doi : 362
SSN : 1472-6955
Study Population
Male,Female
Mesh Terms
Other Terms
Africa;Barriers;Nurses;Outcomes;Patients;Therapeutic communication
Study Design
Study Approach
Country of Study
Publication Country
England